Jelly58 Privacy Policy: Your Data,
Your Rights, Our Commitment

1. Introduction

Welcome to Jelly58 — the online casino platform built for Filipino players who want real excitement, fair games, and a platform they can trust. This Privacy Policy explains how Jelly58 ("we", "us", or "our") collects, uses, stores, and protects your personal information when you access or use our website at jelly58.com.

By creating an account and using any of our services — whether it's sports betting on your favourite PBA team, playing Sabong, enjoying Bingo, or casting your line in our Fishing Games — you agree to the practices described in this Jelly58 Privacy Policy. We encourage you to read this document carefully so you know exactly how we handle your data.

Jelly58 is committed to protecting the privacy and security of all players in the Philippines. We operate in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IR), as enforced by the National Privacy Commission (NPC) of the Philippines.

2. What Personal Information We Collect

When you register and use Jelly58, we collect certain information that helps us deliver our services and keep your account secure. Here's a breakdown of what we collect and why:

Account Registration Data

• Full name (as it appears on your valid government ID)
• Date of birth (to verify you are 21 years old and above)
• Email address and mobile number (for account notifications)
• Username and password (encrypted — we never store plain-text passwords)
• Residential address in the Philippines

Identity Verification (KYC) Documents

To comply with PAGCOR regulations and anti-money laundering (AML) requirements, Jelly58 may request copies of:

• Government-issued ID (SS, PhilHealth, Postal ID, UMID, Driver's License, Passport)
• Proof of billing address (e.g., utility bill or bank statement)
• Selfie with your ID for identity confirmation

Payment and Transaction Data

• GCash or Maya mobile wallet number
• Bank account details (BDO, BPI, UnionBank, or similar)
• Deposit and withdrawal history
• Transaction timestamps and amounts

Device and Usage Data

• IP address and approximate location
• Device type, browser version, and operating system
• Pages visited, session duration, and click behaviour
• Game history and betting activity

We only collect the minimum information necessary to provide our services. We don't ask for anything we don't need.

3. How We Use Your Personal Information

Your privacy matters to us, which is why we're upfront about how Jelly58 uses your data. Here are the specific ways we put your information to work:

• Account management: To create, maintain, and secure your Jelly58 player account.
• Identity verification: To confirm your age and identity in line with regulatory requirements before you can deposit or withdraw.
• Processing transactions: To handle GCash, Maya, GrabPay, InstaPay/PESONet, and card payments accurately and securely.
• Customer support: To respond to your queries, complaints, and requests in a timely manner.
• Promotions and bonuses: To determine your eligibility for welcome bonuses, reload offers, and exclusive Jelly58 promotions.
• Fraud prevention and security: To detect suspicious activity, prevent unauthorised access, and protect all players on the platform.
• Responsible gaming: To monitor gaming patterns and enforce self-exclusion or deposit limits when requested or when flaged.
• Legal compliance: To fulfil our obligations under Philippine law, including AML reporting to AMLC when required.
• Platform improvement: To analyse usage data and improve the Jelly58 experience — from loading speed to game selection.
• Marketing communications: To send you relevant offers and updates, but only if you've opted in. You can unsubscribe any time.

We do not use your data for purposes beyond what is listed here without first obtaining your explicit consent.

4. Sharing of Your Information

Jelly58 does not sell, rent, or share your personal data with third parties for their own marketing use. Period. However, there are limited situations where we may share your information with trusted parties to operate the platform:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, Visa/Mastercard acquiring banks, and InstaPay/PESONet partners receive only the transaction-related data they need to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services that help us confirm your identity may receive copies of the documents you submit.
• IT infrastructure and cloud service providers: Our hosting and database providers operate under strict confidentiality agreements and data processing agreements.
• Regulatory and law enforcement authorities: When legally required — for example, by the PAGCOR, NPC, AMLC, or court order — we may be required to disclose information. We will only do so to the extent legally mandated.
• Game software and content providers: Game may receive anonymised or pseudonymised data related to gameplay for the purpose of ensuring fair play and game integrity.

All third parties who process your data on our behalf are bound by data processing agreements that require them to handle your information in line with Philippine data privacy law.

5. Cookies and Tracking Technologies

Jelly58 uses cookies and similar tracking technologies to make your experience smother and more personalised. Here's what we use and why:

• Essential cookies: These are required for the site to function. They keep you logged in, remember your preferences, and ensure secure sessions.
• Analytics cookies: We use anonymised analytics to understand which pages are popular, how long players stay, and where we can improve. No personally identifiable information is linked to these cookies.
• Functional cookies: These remember your language preference, display settings, and other customisation choices.
• Marketing cookies: Only placed with your consent, these help us show you relevant Jelly58 promotions based on your interests.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the Jelly58 platform. A cookie consent notice will appear when you first visit our site, giving you the option to accept or decline non-essential cookies.

6. Data Retention

We keep your personal data for as long as your Jelly58 account is active or as needed to provide you with services. Specifically:

• Active account data is retained throughout the lifetime of your account.
• Transaction records and KYC documents are retained for a minimum of five (5) years after account closure, as required by Philippine AML regulations.
• Marketing data (e.g., email opt-in records) is retained for up to three (3) years or until you withdraw consent, whichever comes first.
• Device and session logs are retained for up to twelve (12) months for security and fraud prevention purposes.

After the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked to you personally.

7. Security Measures

Keeping your data safe is one of our biggest priorities at Jelly58. We implement a layered approach to security that includes:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted in transit.
• Encrypted storage: Sensitive data such as passwords and financial information is stored using strong encryption at rest.
• Two-factor authentication (2FA): Available for all player accounts to add an extra layer of protection.
• Access controls: Only authorised Jelly58 personnel with a legitimate business need can access your personal data.
• Regular security audits: We conduct regular penetration testing and vulnerability assessments to stay ahead of threats.
• Data breach response: In the unlikely event of a data breach that affects your rights, we will notify the NPC and affected players within 72 hours as required by law.

While we do everything we can on our end, we also encourage you to use a strong, unique password for your Jelly58 account and to never share your login credentials with anyone.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by Jelly58:

• Right to be informed: You have the right to know how we collect, use, and store your personal data — which is what this Privacy Policy is all about.
• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to data portability: You can request your data in a structured, commonly used format for your own use or for transfer to another controller.
• Right to object: You may object to our processing of your personal data for direct marketing purposes at any time.
• Right to lodge a complaint: If you believe we have mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at privacy@jelly58.com. We aim to respond to all valid requests within fifteen (15) business days.

9. Minors and Age Policy

Jelly58 is strictly for adults aged 21 years and above. Our platform is not intended for, nor do we knowingly collect personal information from, anyone below the legal gambling age in the Philippines.

We take this seriously. During registration, we ask for your date of birth and require identity verification documents to confirm your age. If we discover that a person under 21 has registered, we will immediately close the account, refund any deposits where applicable, and delete the account data in accordance with our legal obligations.

If you're a parent or guardian and believe your child has created a Jelly58 account, please contact us immediately at privacy@jelly58.com.

10. Third-Party Links

From time to time, the Jelly58 website or platform may contain references to partner services or third-party platforms as part of ongoing integrations. Any such links or integrations are clearly identified, and Jelly58 takes no responsibility for the privacy practices of external services.

We encourage you to review the privacy policies of any third-party services you choose to use. Once you leave jelly58.com, this Privacy Policy no longer applies.

11. Changes to This Privacy Policy

Jelly58 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will:

• Update the "Last updated" date at the top of this page.
• Send an email notification to your registered email address if the changes are material.
• Display a notice on the Jelly58 homepage or your account dashboard for significant updates.

We encourage you to review this Privacy Policy periodically. Your continued use of Jelly58 after the updated policy takes effect means you accept the revised terms. If you don't agree with any changes, you have the right to close your account by contacting our support team.

12. Contact Us and Our Data Protection Officer

If you have any questions, concerns, or requests related to this Jelly58 Privacy Policy or how we handle your personal data, you can reach us through the following channels:

• Email: privacy@jelly58.com
• General Support: support@jelly58.com

Our Data Protection Officer (DPO) is responsible for overseeing compliance with the Data Privacy Act of 2012 and for handling data subject rights requests. All privacy-related inquiries are treated with strict confidentiality.

We aim to acknowledge all privacy inquiries within two (2) business days and to fully resolve them within fifteen (15) business days. For more complex requests involving data access or erasure, we'll keep you informed of our progress along the way.

If you're not satisfied with our response, you can escalate your concern to the National Privacy Commission (NPC) of the Philippines, which is the regulatory body overseeing data privacy in the country.